Terms & Conditions
Orders
Orders can be made online 24 hours a day at embroideryinhouse.com, email orders can be sent to info@embroideryinhouse.com or you can call our main line anytime between 9am to 5pm Mon – Thurs, or 9am – 4pm Friday.
Samples
We are more than happy to provide Samples to customers. Sample garments will be invoiced at single price. This will be invoiced and payable upfront.
Due to some colour icons not being true representation of their appearance, if a specific colour is required, we recommend that a sample is obtained.
In a situation where the garment is then used for your final order, the sample cost will be deducted off the final invoice.
Payment
Payments can be made via, BACS, all Major Credit/Debit cards, cash, or cheque payments.
All BACS details are available at the bottom of your Invoice.
Payment is due upfront prior to any work being completed unless you have an account with us.
VAT
Embroidery In House abides by all relevant VAT legislation. All adult sizes and application services are subject to VAT. All child sizes are zero-rated. In a case where a larger child’s size is Vatable we will notify you of this. All safety Footwear VAT is following legislation.
Collection
Collections can be made from our shop in Bradford between
9am – 5pm Monday to Thursday
9am – 4pm Friday
Delivery
Delivery of goods will be made to Purchaser’s premises unless otherwise specified. All efforts will be made to deliver goods on time, no responsibility can be accepted for late or non-delivery.
On accepting delivery, we recommend deliveries are carefully checked to ensure correct garments have been delivered. If there are any shortages, damages or non-delivery of goods must be notified to us by telephone within 48 hours of delivery being made.
Prices
Embroidery In House Ltd retains the right to change prices, carriage costs and specifications.
Returns
Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
- Any garments that have been decorated by embroidery, vinyl printing or Screen printing.
- Any garments that have been specifically supplied for your requirements and is not part of our usual stock (This being any garment not found on website)
- Any garments where the customer has approved incorrect artwork (approval of artwork sample)
All sales between purchaser and Embroidery In House Ltd, are final. We are unable to trade on a ‘sale or return basis’
Any garments that are provided undecorated and are part of our standard range – returns can be made within 30 days of collection or delivery. This is providing that it still is in its original packaging and suitable for resale.
In the case that a garment has been supplied incorrectly or is deemed to be faulty, we will arrange collection of these returns within 5 days of being notified of the error.
Artwork Guidance
Any artwork provided needs to be in high resolution EPS, AI, Jpeg, PDF or PNG files.
If any artwork is deemed not to format and requires redrawing/converting to a suitable format for a fee of £20.00 per hour.
Please see returns section, on artwork approval.
Specification
On the website, all specifications can be seen for each garment. All sizes, measurements and descriptions of goods are for guidance only. Embroidery In House cannot guarantee absolute consistency of size, material, proportion, colour or shade. When washing garments all instructions need to be followed to prevent any problems caused from not being washed/cleaned strictly in accordance of the garment label. Embroidery In House can’t accept any responsibility if instructions aren’t followed.
Credit
Purchasers can apply for credit by filling out Embroidery In House Credit Form. Credit will only be approved following Embroidery In House receiving a completed Credit Form and response being made in writing by Embroidery In House.
If credit is approved payment is due within 30 days of invoice, unless otherwise arranged by the team.
If credit is not approved, payment is due prior to any garments being decorated.
Embroidery In House Ltd will not start or release any garments if no payment is received, account is overdue or credit limit has been exceeded.