Enterprise International Holdings Ltd respect your right to privacy and comply with obligations under the Data Protection Acts 1998 and 2002 and the EU General Data Protection Regulation 2018 (GDPR). EIH are committed to protecting any personal data that they collect. The purpose of this Privacy Policy is to enable you to understand what personal information of yours is collected, how and when EIH might use or share your information, and how you can correct any inaccuracies in the information.
This Privacy Policy also explains EIHs online information practices and the choices you can make about the way your information is collected and used. By using EIH services, you agree to the use collection and disclosure of the data that EIH collect in accordance with this Privacy Policy.
Gabrielle Marchant is the data controller for all the personal data that you submit. We encourage individuals covered by this policy to raise concerns about our processing of information by contacting the data controller by email info@embroideryinhouse.com or telephone 01274 889299.
Enterprise International Holdings Ltd collects data from and about you through various methods, including direct interactions. This may include identity, contact, and financial information that you provide when you:
Apply for or purchase our products or services
Create an account on our website
Subscribe to our services, publications, or newsletter
Request marketing communications from us
Enter a competition, promotion, or survey
Provide feedback
This information may be collected via forms, or through correspondence with us by post, phone, email, or other communication channels.
Enterprise International Holdings Ltd may receive personal and technical data about you from third parties and publicly available sources, including:
Analytics providers such as Google, which may be based outside the EU.
Advertising networks such as Google, which may be based outside the EU.
Search information providers such as Google, which may be based outside the EU.
Technical, payment, and delivery service providers such as Payment Sense or Credit Safe, which are based inside the EU, providing contact, financial, and transaction data.
Data brokers or aggregators such as Market Locations, based inside the EU, providing identity and contact data.
Publicly available sources such as Companies House and the Electoral Register, based inside the EU, providing identity and contact data.
Enterprise International Holdings will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:
Where it is necessary to perform a contract with you, or to take steps before entering into a contract.
Where it is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
We generally do not rely on consent as a legal basis for processing your personal data, except when sending third-party direct marketing communications to you via email or text message. You may withdraw your consent to marketing at any time by contacting us.
We use your personal data in different ways to provide our services, improve your experience, and comply with legal obligations. Here’s a simple overview:
Registering as a customer: We use your name, contact details, and other basic information to set up your account.
Processing and delivering orders: We use your personal, contact, financial, and transaction information to process orders, manage payments, and recover any money owed.
Managing our relationship with you: We may contact you about changes to our services, request feedback, or conduct surveys using your contact and profile information.
Competitions, prize draws, and surveys: We use your details to allow you to take part and to improve our services.
Running our business and website: We use technical and contact information to maintain our website, troubleshoot issues, analyze data, and prevent fraud.
Recommendations and offers: We may use your information to suggest products or services you may like.
Improving our website and services: We use technical and usage data to make our website, products, and marketing better for you.
Relevant content and advertising: We may use your information to show you tailored content and ads, and measure how effective they are.
We only use your data when the law allows it, either to provide services to you, comply with legal requirements, or for legitimate business purposes like improving our services.
We may use your identity, contact, technical, usage, and profile information to suggest products, services, and offers that we think may interest you. This is what we mean by marketing.
You will receive marketing communications from us if:
You have requested information from us,
You have purchased goods or services from us, or
You have provided your details when entering a competition or registering for a promotion,
and you have not opted out of receiving such communications.
You can stop receiving marketing messages from us at any time by:
Logging into your account on our website and adjusting your marketing preferences, or
Following the opt-out link included in any marketing email or message we send.
Please note that opting out of marketing messages does not affect the use of your personal data related to product or service purchases, experiences, feedback, or other transactions with us.
We will only use your personal data for the purposes for which it was collected. If we need to use your data for a different purpose, we will inform you and explain the legal basis that allows us to do so.
Please note that in some cases, we may process your personal data without your knowledge or consent if required by law.
We may share your personal data with the following parties for the purposes described in the section “Purposes for Which We Will Use Your Personal Data”:
Email service providers and social media platforms (such as Facebook and Twitter) to deliver relevant content and advertisements and measure their effectiveness.
Web analytics and user experience providers to help improve our website and services.
Third parties in the event we sell or merge part or all of our business or assets.
We require all third parties to keep your personal data secure and handle it in accordance with the law. Third-party service providers are only permitted to process your personal data for specified purposes under our instructions and are not allowed to use it for their own purposes.
We may share your personal information in the following ways:
1. With Partners and Sponsors
Some of our products or services are offered with partners or sponsors. We may share your information with them so you can use the service or access extra features.
2. With Service Providers
We may share your information with companies that help us run our business, like:
Payment processors
Invoice and billing services
Website hosting and email services
These companies only get the information they need to do their job and cannot use it for their own purposes.
3. If Our Business Changes Hands
If we sell, merge, or transfer all or part of our business, we may share your information with the new owner. They must follow our privacy policy and only use your information for the same purposes we did. You will be notified and can opt out if this happens.
4. For Legal or Safety Reasons
We may share your information if the law requires it or to protect people and our business. This includes:
We do not transfer your personal data outside the European Economic Area (EEA) and will not do so.
We take the security of your personal information very seriously. We use physical, electronic, and management measures to protect your data.
All sensitive information is sent using a secure, encrypted connection (SSL), which helps to:
The data we collect in connection with our services is stored on our local computer system. We also maintain a secure local server that backs up this data separately.
Please note that transmitting information over the internet is never completely secure. While we take all reasonable steps to protect your personal data, we cannot guarantee the security of data sent to our website, and any transmission is at your own risk.
We keep your personal data only as long as we need it to do what we collected it for.
Sometimes we have to keep it longer because the law, accounting rules, or reporting requirements say so.
When deciding how long to keep your data, we look at things like how much and what kind of data it is, how sensitive it is, the risks if it’s misused, and whether we could achieve the same goal another way.
Sometimes we remove any information that could identify you. Once it’s anonymous, we can use it forever for research or statistics, and it can’t be linked back to you.
You have control over your personal information and can exercise the following rights:
● Price matching applies exclusively to customised garment orders; we do not match orders for plain garments only.
● Requests must be submitted prior to placing your order.
● Provide the source – we’ll need a link to verify the competitor’s price.
● We match the total cost of the competitor’s product and delivery, so please take this into account.
● Only the competitor’s regular advertised price is eligible—we do not match promotional deals or special offers.
● Price matching applies only to UK-based retailers selling UK products.
● The competitor’s product must be exactly the same as the item on our site.
● The competitor’s product must be available to purchase and pay for on the same day.
● We reserve the right to decline unreasonable requests at our discretion.