Your order processing time may vary. Once confirmed, we’ll carefully prepare and ship it as quickly as possible to ensure timely delivery. (10 DAYS)
Yes, delivery charges apply, with a standard fee of £9. Prices may vary depending on your location. Orders over £150 (excluding VAT) qualify for free delivery.
We can work with high-resolution EPS, AI, JPEG, PDF, or PNG files. If your artwork isn’t in a suitable format, we can redraw or convert it for you at a rate of £20.00+VAT per hour.
We email a proof of all logo’s and designs within 48 hours. Approval is required before we begin production, so please check carefully—once approved, we cannot accept responsibility for errors.
Our free logo offer includes left chest embroidery in up to 15 colours, or a full-colour DTF print in a single position. Extra print colours, or additional positions can be added at an extra cost when completing your order.
The best method depends on your garment and logo complexity. Check our “Application Methods Explained” page or contact us by email or phone. If we think your chosen customisation isn’t suitable because of the garment or complexity of your logo, we’ll contact you after reviewing your order.
Absolutely! Even if it’s not listed on our website, we can usually source your garments or something similar with over 15,000 products available to us. Please get in touch with us by email or phone, and we’ll be happy to help.
As we source products from multiple suppliers, size guides differ by brand. We provide the most up-to-date guides supplied by each brand, typically per brand and, in some cases, per individual item.
Yes, we’re happy to provide samples. Sample garments are invoiced at the single item price and must be paid upfront before decoration. Since on-screen colours may not perfectly represent the actual product, we recommend ordering a sample if a specific colour is important. If you place a final order using the sample garment, the cost of the sample will be deducted from your final invoice.
● Price matching applies exclusively to customised garment orders; we do not match orders for plain garments only.
● Requests must be submitted prior to placing your order.
● Provide the source – we’ll need a link to verify the competitor’s price.
● We match the total cost of the competitor’s product and delivery, so please take this into account.
● Only the competitor’s regular advertised price is eligible—we do not match promotional deals or special offers.
● Price matching applies only to UK-based retailers selling UK products.
● The competitor’s product must be exactly the same as the item on our site.
● The competitor’s product must be available to purchase and pay for on the same day.
● We reserve the right to decline unreasonable requests at our discretion.