Customer Service

Returns Policy

Our aim is to ensure our customers are happy with their order. Should you wish to return any items you have purchased, please follow these simple steps:

  1. Please contact us on 01274 889 299 or email info@embroideryinhouse.com to notify us of your return.

  2. Please return the items to us in its original packaging to the following address:

    Embroidery in House, 182 Highgate Road, Bradford, BD13 1DS

    We recommend that you obtain a proof of postage from the Post Office. Please note, it is your responsibility that garments are returned to the above address safely.

  3. Once we receive and check the goods, we will then refund your payment. This may take up to ten working days to complete.

    Unless faulty, returned items must:

– Be returned to us within 14 days of receipt.
– Be unworn, unaltered and unwashed and in resalable condition.
– Not be embroidered, bespoke or customised.

If you wish to cancel an order, please contact us as soon as possible. We will make every effort to process your cancellation; however, once an order has entered production or has been dispatched, it will no longer be eligible for cancellation. 

If a cancellation is approved, any refund will be processed using the original payment method.

If your goods are not returned to us within 14 days then we will not be able to process the return of the goods unless the items are faulty.

Customised items

We will replace any customised item if it is faulty or if we have made a mistake. Otherwise, we don’t offer returns or refunds on customised items. Before placing your order, please be careful and check product size information. We supply garments from all different manufacturers so a medium in one brand may be different to a medium in another brand, so please ensure you have checked the sizing information before you proceed.

Blank products can be returned to us within 14 days of delivery for a refund of the cost of the item. Please contact customer services with your order number if you would like to return blank items and they will provide further instructions.